•  Do you fret and worry every time you need to leave your accommodation business?

•  Do you feel no one can possibly look after your guests as well as you do?

•  Are you frightened to leave your business in the hands of friends and family who have no idea how to run a hospitality business?

•  Wouldn't you like to "go away" knowing your guests were taken care of and the phones were being answered professionally?

We take all the worry and fear out of your break away.

Spabedz is a Relief Management (Locum) business for accommodation providers such as B&B's, Motels, Small Hotels, Guest Houses and Self Contained Cottages.

Everybody needs a break and it's not always suitable to have friends and family hold the fort.

Closing is worse, think of all those lost phone calls and forward bookings (and income!) you won't come home to. Every phone call missed is a chance for your competitors to take those guests.

Why are we the perfect Locum Service?

Spabedz director, Kim Horton comes armed not only with a Higher Diploma in Hotel and Institutional Management but also a 1 st Class Honors Degree in Hospitality Management. This combined with over 17years experience in the industry, managing restaurants, and wine bars in London and four years spent setting up and running a very successful RACV rated 4 star B&B in Hepburn Springs, near Daylesford , Victoria and you have the perfect Locum to look after your treasured property.

What Does Our Service Include?

Whilst you are sitting on the beach or skiing down a mountain side or just sitting quietly by the pool, Kim will be

•  Checking in and seeing to guests

•  Operating the phones

•  Taking bookings over the phone

•  Answering email enquiries

•  Pet sitting

•  General cleaning and maintenance on a daily basis

•  You may even choose the luxury of the �Clean Sweep Programme� where your accommodation premises are cleaned from top to bottom whilst you are away.

Perhaps you just have a dentist appointment or a family event to attend. Spabedz will fill in for just a few hours or for weeks on end if you need it.

Kim is hands on � there is not a single dilemma she hasn't handled or a question she hasn't been able to answer. Kim knows all about the need to have a break from running your own business and to feel comfortable enough to leave it in the hands of somebody else.

Advanced Services

Spabedz consulting will also do the things that take the time that you don’t always have, including:

• New start business and set up

• RACV accreditation consulting

• Operational procedure manuals

• Marketing and promotion advice - Have you ever wondered why your internet site doesn’t rank so well in Google. Kim is happy to share some of the secrets that made her B&B one of the best ranking internet sites in her region.

Wouldn’t You Like Peace of Mind on your Days Off?

Spabedz has been set up with exactly that in mind. Offering peace of mind, with experience and versatility knowing that the business is being looked after and that the everyday things are getting done even though you’re away.

Kim has identified the importance of repeat customers and processes a strong customer service background, with high standards and attention to detail…so u can rest assured while you’re away.

Spabedz recognizes the need to have someone professional, experienced, cheerful and above all be able to continue the high standard you have created in your establishment. We all know the importance of continuity and word of mouth referrals from previous guests who have come to know what to expect from the places they stay…..

So whether you are a Fully Hosted Establishment, Motel Hotel or Self Contained Cottage Spabedz can offer you something. Email us today.